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The Lead — Jun 29
DECODER WITH NILAY PATEL · THE VERGE

He changed outdoor cooking forever — then took over Weber

Roger Daley returns to discuss how Blackstone’s pandemic-fueled rise led to its merger with Weber, and what it takes to fuse a fast, entrepreneurial upstart with a storied but siloed legacy brand. The conversation ranges from antitrust limbo and tariff pressures to creator marketing, overseas manufacturing, and the culture overhaul required to run one company with two very different identities.

1h 11m / June 29, 2026 /businessproductstartup / Transcript sourced from openai
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The Story

This episode starts with a neat bit of symmetry. Years ago, Decoder wanted Weber for its summer grill series and got turned down, so Nilay Patel talked to Roger Daley instead, back when Daley was running Blackstone and riding the wave of griddle mania. Now Daley is back as CEO of Weber Blackstone, having gone from upstart outsider to the person in charge of one of the oldest names in outdoor cooking.

Daley explains that the path there was messy and very financial. Blackstone grew fast enough that it needed dependable manufacturing in China, then new ownership when that manufacturing partner wanted out. That sent him into talks with bankers, a near-SPAC, and eventually into the orbit of BDT, which had long been tied to Weber. At one point Weber almost bought Blackstone. That fell apart. Later, after Blackstone kept growing and hit its targets faster than its investors expected, the deal came back in reverse form: a merger that was, in practice, Blackstone taking over Weber. Even that got stalled for months in FTC review, less because of real antitrust danger than because the commission was stuck in an administrative transition.

Once the deal closed, the real problem showed up. Daley says Weber was still respected by customers and still sold strong products, but it had become layered, siloed, and expensive. He talks about culture in plain terms: Blackstone wants people to pick up the trash in the parking lot because the company is theirs; Weber had become the kind of place where people worried that doing so might step on someone else’s role. That difference, to him, captures the gap between an entrepreneurial company and a legacy one.

So the merger became an integration fight. Daley spent months learning the Weber organization before making top-level changes, then brought in consultants to help sort through duplicated functions, leadership roles, and product teams. He says there were hurt feelings on both sides. Some Weber people felt disrupted, and some Blackstone people acted like they had nothing to learn. He had little patience for either reaction.

By the end of the conversation, the merger starts to look less like a grill story and more like a broad company-building story. Daley is trying to keep Blackstone’s speed and product instinct while using Weber’s brand strength, premium reputation, and manufacturing footprint, including factories in Illinois and Poland. At the same time, he is dealing with tariffs, higher steel and energy costs, price-sensitive customers trading down to charcoal, and the usual internet-age problem of knockoffs flooding Amazon.

Main Themes

The strongest theme here is that old brands rarely fail because customers stop caring. They fail because the company gets too slow, too segmented, and too costly. Daley clearly believes Weber’s problem was not the kettle or the Genesis grill. It was management drift and a structure that made movement harder than it needed to be.

Another thread running through the episode is that retail power still shapes this business. Even with two major brands, Daley says he cannot simply dictate prices or control the market. Retailers have their own labels, their own merchandising strategies, and plenty of alternatives. That makes product planning, pricing, and brand position far more specific than the usual "premium" versus "value" split.

The conversation also keeps returning to how physical goods businesses are getting squeezed from all sides. Tariffs raise costs, moving factories creates headaches, fuel and power prices hit customers directly, and cheap copies appear online almost immediately. Daley’s answer is brand strength, faster product cycles, and a steady stream of accessories and improvements driven by what customers actually do with the products.

What makes the episode interesting is that Daley still sounds like a product guy, even while running a much larger company. He talks about culture and org charts because he has to, but he lights up when the subject turns to griddles, thermometers, kettles, and the next thing people might want to cook outside. That tension sits at the center of the whole conversation: how do you keep the instinct of a founder when your job has become managing scale?

I don’t want the best from Blackstone and the best from Weber if the best and the best are just mediocre and not the best. — From the episode

Full Transcript

Source: openai 1h 11m runtime

Support for this show comes from Klaviyo. Imagine hiring two brilliant employees. The first takes your marketing from idea to full campaign, email, SMS, push, in the time it takes to describe it. The second handles every customer conversation, 24-7, answering questions, recommending products, handling orders, both on brand and always on. Your next hires? Klaviyo's AI agents. Get started at klaviyo.com. Support for this show comes from Klaviyo. Imagine hiring two brilliant employees. The first takes your marketing from idea to full campaign, email, SMS, push, in the time it takes to describe it. The second handles every customer conversation, 24-7, answering questions, recommending products, handling orders, both on brand and always on. Your next hires? Klaviyo's AI agents. Get started at klaviyo.com. When I got a new car, I thought my insurance premium would increase and empty my bank account, like if a tween won the lottery. I've invested most of my winnings in chicken tenders, because they're bomb. But bro, I bought a house, and it's sick, bro. I'm thinking the floor is going to be all trampoline, bro, with a helipad on the roof. The contractor said it would structure me and sound, but they're just being babies. But switching to Geico saved me hundreds, so my bank account is safe. It feels good to save some hard-earned cash. It feels good to Geico. Hello, and welcome to Decoder. I'm Eli Patel, editor-in-chief of The Verge, and Decoder is my show about big ideas and other problems. It's the 4th of July, and this is our annual grill episode, where we invite the CEOs of outdoor cooking companies onto the show to explain just how their businesses kind of look like every other business. And this is a very special edition of our grill episode. Today, I'm talking to Roger Daley, the CEO of Weber Blackstone, a full circle moment for Decoder. Roger was our first ever grill CEO on the show back when he was the CEO of just Blackstone. He started the company in 2008, but these griddles exploded in popularity during the pandemic when videos of smash burgers went relentlessly viral on TikTok. The company grew so fast and so furiously that Roger was able to buy Weber a couple years ago, a legacy company that had fallen on hard times. Fun fact, we wanted Roger on the show last year to talk about that deal, but it was stuck in antitrust review at the Federal Trade Commission. So Roger and I talked about all that, what competition review entails for a merger of grill companies, and what it takes to manufacture these products overseas and import them to the United States in an age of high tariffs and even higher energy prices, which are pushing consumers down market. Of course, we also talked about what it means to merge with Weber, a storied company with iconic products that have gotten really stuck in its ways and pretty siloed. Roger seems very eager to break those silos down and create a new company with a new culture. Like I said, there's a lot in this one, including whether or not the chip market is affecting Weber's connected thermometer business. It's pure Decoder bait through and through. Roger was great in this one. Can't wait for you to listen to it. Here's Roger Daley, the CEO of Weber Blackstone. Here we go. Roger Daley, the CEO of Weber Blackstone. Welcome back to Decoder. Thank you. Good to be back. I am thrilled to have this conversation. Five years ago, 2021, we thought it would be so fun to talk to grill CEOs in the summer because one of our theses here on Decoder is all these companies have the same problems, and it's the summer, and we should go talk to grill companies. And at the time we made a list of all the companies we want to talk to, and we put Weber at the top because they were the big brand name. And they said no. And I was like, we got to talk to Roger at Blackstone because I'm watching TikTok every day and Blackstones are going viral on TikTok. And should we start with you? You were our first ever guest in this series. And now you're the CEO of Weber. And I feel like that is just about as perfectly full circle as it gets. So thank you so much for coming back. Yeah, I didn't see that coming when we talked a couple of years ago. A lot has happened. Weber was bought by private equity. You had a SPAC that came and went. You didn't go through with it. And you bought Weber. Let's just talk about how all of this came together. Blackstone's been around since 2008. We won't go through the whole history. People can go listen to that episode if they want to. 2008, you started it. You went super viral in 2021. You did a lot. How did you end up in the position to combine with Weber, which really turned out to be more of an acquisition? So interesting. In 21, I'll have to go back to 2015. Blackstone was growing so fast. I needed to get a manufacturing partner that I could rely and trust on and knew a family from Taiwan that had facilities in mainland China. Father-son combination, good friends. And they had never been in outdoor cooking before. So we started together. And they, in fact, became an equity partner in the business in 2015. They were building for me a little bit before then. The business was so successful and grew so rapidly from 15 through 2020 that the father of the father-son combo was at retirement age and he wanted to slow down. So they were looking to sell their equity in the company, which started this whole process of me going into the financial markets and talking to investment bankers and going through that whole process, which led to almost going public via the SPAC. During that time and through some of those roadshows, I met Byron Trott, who owns BDT. He actually has owned Weber since 2010, if you can believe it. So his company's held on to that position for over 16 years now. And he loved the story of Blackstone. And we actually went through a pretty serious process with them about a potential acquisition of Weber of Blackstone. So Weber would acquire Blackstone. Originally, yeah. But it just wasn't right. Timing wasn't right. There were just a few things that didn't line up at the time. So we ended up not doing that transaction. That's when we almost went public via the SPAC. And then, as you know, the financial markets fell to pieces. And Weber and Traeger. Incidentally, had already gone public and their stocks had horrible experience. You know, they came out, ran high and then went really low. So the SPAC deal didn't work. And at that point, I did find a financial partner, a private equity group, who took possession of my Chinese manufacturing partner's shares. That was in 22 and then in 24, we had continued to grow at Blackstone and had phenomenal success. We were very fortunate. Again, we had accomplished really in two years what that financial partner thought would take five. So we decided to test the waters and see what the next transaction looked like. Byron found out that I was thinking of that again, called me up and said, let's do a merger. Let's not do acquisition, but let's merge these two companies together. And so we came to an agreement in 24, end of 24. And then we had to go through antitrust process with the FTC and that took until May of 25. So we've been merged together now for just barely over a year. It's funny. We asked you to come on the show last year for this episode because we'd heard all about all this. And I thought, this is fascinating. We have to get Roger back. And you declined because you were in the middle of this antitrust review process. I'm curious about that. This is the Trump administration. They're historically very friendly to deals. This is not Lena Kahn's FTC. Why did it take so long? Why was it so complicated? This isn't like a big tech deal. This isn't Paramount. It was an easy deal. Unfortunately for us, we, we signed our agreement in December and that's when the clock started ticking with the FTC. Well, they're not going to get anything done. December with all the holiday breaks. They have 30 day windows to look at your deal and say, yes, you can merge or no, we want to take a further look. So they extended that till the end of February. Then they extended it one more time because all the commissioners in the new administration hadn't been appointed yet. So we just really got stuck in no man's land because they have five commissioners in Washington, DC, as I understand. And I think two were in place or three, but they needed all five to be in place. As soon as they were fully staffed, they called us up and said, yeah, your deal's fine. Go ahead. Wow. So it just took a minute. I think we were just in the middle of transition with the administration. Yeah. I look at the grill industry, the outdoor cooking industry, as you call it, and there seems to be a surplus of competition. There's infinite brands showing up constantly. Last year we had the CEO of Shark Ninja. They had just put out a grill because they saw opportunity in the space. Do you feel like you've reduced competition by acquiring Weber? Do you think that the competition is getting more ferocious? Competition's always there. And the other thing about our industry is in outdoor cooking, every major retailer has their own in-house brand, private label. I could own every outdoor cooking brand in the world and I still couldn't affect the consumer retail price because my customer is really in charge. They walk into a store online, wherever they might find our products for sale. And if they don't like the retail price, they don't buy it. So the FTC is really focused on competition and making sure the consumer is protected, which I love. I think I have no problem with that. I want the consumer taken care of and protected as well. But my business is very competitive. There's always somebody new coming along like Shark Ninja, who'd never been in the business before. And then people who've been around for a long time, competitive companies that have been around for a long time. And then on top of it, I have my retail customers with their own private label brands. And so if retail prices get out of hand or if they think they're too high or if they think a product has been more commoditized, they put their private label brand on it and offer it to their customers. Do you supply any of that private label stuff? I don't think Home Depot is actually manufacturing some grills. Do you supply any of that white label product? I don't, but I know most of the suppliers, the factories in Asia who do. And are they competitive with you? Are they price sensitive to you? This is just a market that I think is so physical. The products are so big and then they do turn. People buy new ones kind of all the time. So it's just a different kind of competitive dynamic to have the white label supplier right there and so top of mind for you. Yeah. It's really kind of a go-to-market strategy that each retailer deploys and how they think about it, what retail prices they want to offer their customers and what features, benefits they want to offer at those price points. And so if they can better serve that price point and that feature set using their own label, they will. But if a brand, for example, Blackstone, for a long time, none of my customers carried an in-house griddle, for example, because they wouldn't sell. They put them out there and people would step over them, around them. I don't mean physically. I mean, over the price point to buy a Blackstone. So we were very fortunate that way. But if you look at gas grills, Lowe's, Depot, most of the retailers, Walmart carry a house brand because they can offer their customer the value they want at that retail price point. It's really a merchandising strategy that they use. And I think it works. I think it's great for the customer. It's tough right now at retail, as I'm sure you're aware. Oh yeah. No, I want to come to manufacturing the products. You've mentioned China several times already, and that obviously that is changing the dynamic. We're in the hardest summer. I'm sure this is the high season for you. It's not getting easier. So I want to come to that, but I just want to stay in the deal for one second. Weber is, it is the household name. Like I said, we made the list of grill CEOs and obviously put Weber at the top. You are now the CEO of Weber. My understanding is that Weber's business was not doing very well, that there was some, some inherent flaw in that business. We've done a lot of episodes about private equity takeovers and how the PE firms tend to extract the profits and not invest in innovation, especially for big legacy companies. Was that your assessment of Weber? Was that the opportunity? No, BDT is a phenomenal financial partner. I mean, I love working with them and Byron Trott is at the top of the list, I think behind the scenes in that industry. Weber, in my opinion, and in my assessment, when we took over and started being able to look, because until we had FTC clearance, 100% clearance, we couldn't really see anything other than public information. But it's a typical legacy type company with a big And in great presence, great product, phenomenal quality, really good people. I love the people that were working there and the culture that they had. But in my opinion, there had been some C-suite turnover that was way too high and different philosophies on how to serve the customer. And as a result, expenses got way out of hand. And then, as you know, a private company versus a public company, the cost structure is completely different. And there's a lot of expense in being a publicly traded company. That hadn't come out of the business yet. So the product sell-through at retail and the perception with end-user customers has never been better. It's extremely well. But the profitability of the company was challenged and needed a different, I think that's why Byron wanted to merge us is because we just do things completely opposite of the way they had done it traditionally at Weber. And especially over the last, I'm going to say seven years, because, you know, for many years, the Stephen family, who were the George Stephen is the founder of the business, then his son Jim took over as CEO for a long time until they sold to BDT. They're a great, profitable business. And up until 2020, 2019, they did extremely well. So really the last five, six, seven years. Yeah, the timeline here, I just, I just want to clear it up for listeners because you're, you're talking about BDT a lot and they've been in and out of Weber for a long time. It's true. So they bought a majority stake in Weber in 2010. Then Weber IPO'd in 2021. It didn't go well, right? They only raised $250 million. I think their target was $500 million. In 22, BDT took Weber back private. Correct. So then they were the sole owners. And then obviously in 24, you announced you're going to combine. So they, the, you know, the PE firm took the company back private. Were they sort of immediately looking for a buyer or was it just you showed up and they happened to know you quite well? Uh, I don't think they were really looking for a buyer. The merger made a lot more sense, especially by combining the strengths of both companies and then just cleaning up. It's a phenomenal opportunity. You know, we have legacy brand and then Blackstone's innovative and disruptive and still growing. So yeah, it's a great combination. It's been a lot of fun so far. Tell me about the mechanics of this. You're saying the way you do things is differently than the way that Weber had done things traditionally. They are a legacy brand. They've been around since the fifties. There's a world in which they just have to keep selling Weber kettles. And that is the thing they have to do. It's literally the logo. I have a summit grill and of the fancier grills. My father-in-law bought it for me ages ago. The thing has been rocking and rolling for a decade. What does Blackstone do differently that Weber wasn't doing that created the opportunity? We're an entrepreneurial led business. And that's the way I like to think and operate and spend money and not spend money. And I don't, I don't think Weber's alone in this. Whenever you get a company that's been around 70 plus years, you start getting too structured. You start getting too layered and you start getting too siloed. And that's completely opposite of the way we do things. Let me, let me explain it this way. So part of the culture at Blackstone that I've always tried to instill is if you're walking through my parking lot and you work at this company and there's a piece of garbage on the ground, you bend over and pick it up, put it in the garbage can. Not because you have to, but because that's what you do. That's your culture. You want to make this a great place to work, great environment. When I got to Weber, I wondered if that was the culture. And what I found out was it was not. And not that they wouldn't bend over and pick up a piece of garbage. They'd be more than happy to do that. They're not too proud. They're not, it's not beneath them. But if they do that, they fear that they might be taking the janitor's job away. And so out of respect to their coworkers, as strange as this sounds, they stay really siloed and they, they start here, they end here, and this is what I do. And if I try to expand beyond that, it throws off the whole system of the way we do things. It's very, very structured. Everything has to be tidied up, put in place perfectly before the next step can even begin to happen. And we start off at Blackstone. We've always done the speed to market with new product. New product development to me is critical and essential. I can't take three years to get a new product in a box. I got to take three months. And, and so that's the differences that I'm talking about. Philosophies, how speed to market, they're mapped price and we're not. I've never been a mapped price. I don't know if you're familiar with that policy. Can you explain that to the listeners? So map stands for maintained advertised price. And so Weber sells a $499 gas grill. Everybody's the same retail and they can't control retail prices, but what they can do is say, this is what we want you to advertise it for. If you do that and maintain that advertised price, you will be eligible for the rebate you get from our advertising department. And so, you know, nobody can control retail prices. That's anti-competitive, but you can have a map policy with your retail customers. So everybody's the same retail that sells Weber, whether you buy it at Walmart, Lowe's, Ace, Depot, wherever you buy it, if it's the same grill, it's going to be at the same retail price point. I've never been a mapped price policy with Blackstone. And I don't want to cause confusion with my customers. And so what we've done successfully is we've developed products of families that we sell to our retail customers. And that way everybody kind of has their own product and, and it works great because we merchandise with the retail customers to their customers. And that's really what we try to focus on is the end user, the, the people who are walking in, laying down a credit card to buy a griddle or a grill. They're expensive. This is not a, a hand of the moment flight decision that people make. It's, this is an expensive product that they buy that needs to last for a long time. So they take their time to make a decision. And so we like to give our retail customers the features and benefits and the value proposition that they're really trying to get for. Can I make the comparison to tech companies? This is why I love doing the grill episode every year. You're describing a lot of things that obviously you've thought about very deeply in your corner of the industry. Tech companies do this all the time. Samsung makes a different phone for every carrier, right? The Samsung Galaxy S26, it's actually slightly different for every carrier, so they can play these same games with MAP, right? Minimum advertised prices. Apple won't do it, right? The iPhone is the iPhone, and maybe there's like radio differences, but the iPhone's the iPhone. And you see there's competition to market in that way, right? With Blackstone, I think it's like the culinary line is at Lowe's, but it's not at Depot. You're literally making different products or at least different branding for all of your partners. You're also describing what I would call pure decoder bait, that Weber had this extremely divisional organization that was very process-driven, and it sounds like I'm going to ask you the question more directly, but it sounds like a more functional structure. You're really product-led, product development-led. All that comes together, right? But you've got to change the culture at Weber. You've got to go into this company that is, has a different business process, right? You've got to take your company, which approaches the retailers like Apple, and go into a company that approaches the retailers like Samsung. And then you've got a functional structure, and you've got to go into a very rigid, process-oriented divisional structure. It's been about a year. Did you just smash glass and make all the changes? How does this work? A little bit. There were some hurt feelings here and there, and kind of on both sides. That's been really interesting to me, is just kind of watching the way the team at Blackstone reacted to this and the team at Weber. One thing I absolutely knew, and it's proven to be true, is that I was going to find people at Weber who were just dedicated, phenomenal employees who may have a little bit of pent-up ideas and ambition and wanting to do things differently. And that's certainly been the case. So I got to unleash those people and let them go do things the way they thought that they wanted to and the way that they thought would be better. This is a better way to serve our customers. Let's do it this way instead of that way. So that's been really fun. But I did hire a consulting firm to come in and help me with the integration, and it was a good decision. I didn't really start hard on integration until November of last year. I took the first four or five months to try to learn and see and understand and get to know people. And candidly, I had to really evaluate the C-suite that merged in together and see how that all worked, and I had to make some changes there. So it took a minute from the top, you know, really integrating my C-suite and then moving it out to the rest of the organization. And really, we're still in that process. It's going to take me another year to fully get that done, but the results are phenomenal and the momentum has been building and it's really coming together. Most people are never going to hire a consulting company to manage an integration, but this is a pretty high order thing to do. Like, very, very few people have to make the decision of which consulting company to pick. How did they pitch you? How did you decide? When I had my previous financial partner, they, you know, a week after we closed the deal with them, this is going clear back to 22, they parked their consultant in my office in Utah because they wanted to see how they could help improve. And he worked for that company, but he had spent his career with one of the really big consulting companies in the U.S. You could probably guess which one. And so he was really, really sharp and learned a lot from him. When I went to hire a consulting company, I called him up and asked for recommendations because he still hires them to this day when they invest in a company, they bring a consultant in to kind of help if they're integrating or just trying to improve process. So I called him. He gave me four names and gave me the contacts for those four names. I called each company and then I just took them through an interview process, just like you would hiring somebody. And then I also included two of my board members who've had a lot of experience with integration, and they stepped in and together it was a pretty easy decision for us which way we went. And it's turned out to be a really good decision. They've been really, really helpful. One of my tropes around decoder is that culture is really important and structure really defines your culture. And I've had people just straight up disagree with me. There are CEOs who are like, no, no, culture is its own thing. You can change the structure as much as you want. The culture just comes from leadership. You're integrating two very different cultures, two very different structures. It sounds like you know what you want, right? You're going to change both companies, it sounds, on both sides, ever so slightly to get to the outcome you want. Is it more of telling everyone to pick up the trash culture change or is it more structure change? Let me answer that this way. So a lot of people advise me and they're like, you know, when you start doing this integration, you want to take the best from best practices from Blackstone and the best practices from Weber and merge those together. And I said, well, I don't know if that's what I want. What if the best and the best are just mediocre and not the best? I want world-class. So I want benchmarks of the best finance department, the best operational team in the world at whatever company. So I've really tried to approach it from that viewpoint. And then the culture, I think culture comes from everybody unifying and having a common goal of what they want to do and what we want this company to become and having enthusiasm and excitement and pride. So when you come to work, whether it's Monday or Friday or any day in between, you're really excited to get in the office and get going because you're going to make a change and you're going to impact the business and it's going to be exciting and it's going to be rewarding for the employee. That's really kind of where I'm keying my focus. We need to take a quick break. We'll be right back. Support for the show comes from ServiceNow. AI was supposed to handle the parts of the job you hate. Instead, it just describes them, suggests what to do about them, and then leaves you to do it. That's not help. That's homework. ServiceNow's AI specialists are different. They're not a tool. Think of them as digital teammates who actually do the work from start to finish. Cases get resolved, requests get processed, loops get closed, and most importantly, no extra work for you. Because when you can truly delegate to AI, you can get back to the work only you can do. 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Its goal is to transform AI from isolated systems into orchestrated superintelligence by creating an open, interoperable infrastructure. Cisco says Outshift is enabling agents and humans to share intent, context, and reasoning. The cognitive evolution for agents is here. Explore the internet of cognition at outshift.com. That's outshift.com. Support for the show comes from Framer. If your team wants a website that looks and feels handcrafted, but is still fast to ship, Framer is built for that. You design on a visual canvas with responsive layouts, hosting, and a CMS built in so the work is production-ready from day one. Agents work alongside you to draft pages and polish sections. Then you review and publish what goes live. Framer is the pro site builder for creators, teams, and businesses that want a professional site and care enough to get every detail right. Agents solve the gap between AI-generated ideas and production-ready website work. Learn how you can get more out of your site from a Framer specialist or get started building for free today at framer.com slash decoder for 30% off a Framer Pro annual plan. That's framer.com slash decoder for 30% off. Framer.com slash decoder. Rules and restrictions may apply. So let me ask you the decoder questions now. It sounds like you have a way to go on this integration. How are you structured now? Is it two different companies? Is it one company and two divisions? How is that working? One company with two awesome brands is how we're structured. And then under that, are you sharing R&D? Are you sharing product development? Yeah, kind of by centers of excellence, if you will. And we have a beautiful office in Chicago out in the suburbs. We have a new office here in Utah for our headquarters that we just built. I was doing that anyway. Just coincided with the merger. We have R&D facilities here in Logan and in Chicago. And then we have teams around the world. Weber has a big organization in EMEA. And we have a manufacturing facility in Poland that's state of the art and about four years old. We have operations in China still. And we've moved to Malaysia, Vietnam, and Thailand for manufacturing. And so we have staff and people there as well. So we're keeping it based on centers of excellence and where expertise lie. Because nobody in Logan had ever built a gas grill before. So I'm not going to really take those engineers and try to expect them to get up to speed. And vice versa with griddles in Chicago. Well, Weber had built a griddle. They built the slate. They went after a bunch of your influencers. There's like a tiny little scandal in grill influencer world that Weber had done a bunch of integrations. Are you canceling the slate? No, because there's still consumers who love the Weber brand. But we'll merchandise it by feature benefit and value proposition based on retail price point and retail placement. So if you look at our industry, we're small as far as numbers of doors that sell our product. Well, I shouldn't say it that way because there's a lot of doors. But there's Home Depot, Lowe's, Ace, Walmart, Amazon, Costco. And then it goes way down from there as far as potential volumes with retail customers. So it's a relatively small customer base. And so we have to do business with everybody, number one. And I want to please my customer. Again, I really try to focus on the end user. And we have extremely dedicated Weber customers. And we want to offer them products. But there's no reason, for example, for Weber and Blackstone brand to both have a $150 griddle. That's really kind of more of a Blackstone type price point. But if there's a retail customer who wants an upgraded griddle and they want the Weber brand and a longer warranty experience, then a $799 slate is probably the answer for them. So let me ask you about that, just the development of that product as you combine the companies and you combine these cultures. Blackstone, every year, I just like look at the product catalog. I'm like, everything is brand new. It's almost like the company is starting from scratch over and over again. Weber is very classic. That kettle has really not changed. And the summit grill that my father-in-law bought me 10 years ago and the summit grill today, they're virtually identical. In fact, the big difference is, I think, the new one can accept griddle plates in my pan. It's like fundamentally the difference. That's a different approach to product development. Are you going to have one product development team that drives the roadmap for both brands? Or does Weber get to have its own griddled? No, we have one R&D group. We have consolidated that. That was one of the first departments I wanted consolidated, even though it wasn't the easiest, because we have great talent in both offices now. So we have the VP over R&D, and then it staffs out from there. And we assign development groups based on grill type, basically. So we'll have product management and industrial design and engineering for gas grills, for griddle. But if we have a group working on griddle, they can work on either brand, and vice versa with gas grills. If Blackstone decided to ever get into gas grills, that team would develop that for Blackstone. So this reminds me, we had Mary Barra from GM on the show, and she has Buick and Chevy and Cadillac, and there are shared platforms for those cars. And then there are brand teams that build on top of those platforms. Is that the model that you're going after here? Pretty much. There's companies who Black & Decker may be one. I'm not 100% sure, but they might have a DeWalt team and they don't share resources, say, with the Stanley team. But I don't know. I'm just using that as an example. I mean, you could go down that road and have that model. They even have salespeople dedicated by brand. Some companies do. We're not going to retail that way. If I go into Costco, my sales team that calls on Costco, the commercial team, they're representing both brands to the buying teams there. And then I'm assuming on the rest of your functions, IT and legal, that is all just long since combined. Correct. Yep. You said something really interesting. I just want to come back to it really quickly. You said there were hurt feelings on both sides. What were the hurt feelings on the Blackstone side? Weren't you just the winners? It feels like you're the conquering heroes here. No, I mean, the reality is, is everybody can improve and everybody can get better. And one of the things that I've really fought hard to maintain was making sure that at Blackstone, we didn't get complacent because we've had a lot of success and for a long time, we've had a great run. That can breed complacency. You got to wake up every day and feel like you're starting at the zero yard line and you got a hundred yards to go. Nobody gets to start at the 10-yard line. So that was, that was some of the, Oh, we're Blackstone. We've done extreme. We know what we're doing. And Weber's been old and slow. And no, I won't put up with that kind of attitude. So that's a little bit about what I was referring to. How many people is the combined company? How many employees do you have? About 2100. And how's that split between Weber and Blackstone? High majority at Weber. And keep in mind, there's two factories there. And so there's a lot of employees in the factories, both in Poland and in the United States. And will that division maintain that some are Weber people and some are Blackstone people, or are you going to have like a central company and then the two brands expressed differently? A central company is what I'm driving for. This is one company with two awesome brands. And then just real quick, how would you define the Weber brand and how would you define the Blackstone brand? The Weber brand is, it serves the customer more on a premium level and it is for, like when you want to cook serious and you want to take your time and you want to craft, crafting is kind of the word I use to describe Weber. Blackstone is fast and fun and easy and variety. Weber more of the crafting style of food. I feel like I could waste an hour on that, but we're going to, we'll get that one good because I don't want to run out of time. I need to ask you another decoder question. I think this has changed for you over time. How do you make decisions? What's your framework now? I make decisions by counseling with my executive leadership team. I love to bring everybody together when there's a tough decision because I want it, and let's say it's a marketing decision, I expect my finance guy to chip in and make a contribution as to the comment. If it's a finance decision, I expect the sales guys to chip in or my commercial leaders to chip in and talk about it. So I try to get everybody together and really go more through a counseling process. I think we make better decisions when we get all of our brains working together. And then I'm the final vote decider. If, if I don't like what they all think together, then I'll decide what I think is best. But I have found over time and over a lot of experience and making good decisions and making bad decisions, better decisions are made when I get everybody working on it together. You mentioned you had to make a lot of decisions about people, right? There, there are hurt feelings on both sides and you wanted to really evaluate their C-suite and their people. And maybe they were doing things better than, than the Blackstone side was making decisions about people is really hard. It sounds like you just had to make a lot of decisions about who to keep and who to move on from. How did you make those choices and how did you communicate those choices? So we went through quite an elaborate process with the executive leadership team and they each took responsibility for their areas. And they went through working with our consulting company line item by line item, job function by job function. And one of the variables that was taken out is where people lived. I don't care where they live. I don't care if they're in Poland or Chicago or Logan or New Zealand, Australia. We really went through and looked at job function and where it could be best performed. And then the harder decisions are where you're just looking at where we're duplicated in staff and how do we make those decisions. But that's the process that we went through. Tell me one of those, like certainly you had VPs of sales, for example. You had to make a choice. What was the, what was the framework for making that choice? It was so different depending on each function. It wasn't, there wasn't one set of, this is the variables you'll use to make a decision for everybody. So again, the variables were so unique depending on the job function. One hat didn't fit all. One of the easier ones, although it was very difficult from a personal standpoint, but Chicago is my center of excellence for the finance department. And we had duplication in Logan. So you know, accounts payables, accounts receivables, those kinds of teams needed to be consolidated and the folks in Logan got more impacted from losing their jobs than the folks did in Chicago. So that's one example of where we, you know, that one was maybe a little bit easier to make a decision because. Do you want the Weber brand to rub off on the Blackstone brand, or do you want them to grow independently? Yeah, that's a great question, and it's really part of our go-to-market strategy. We really believe both brands serve different purposes, and that's what I want the team to focus on, is what purpose does Blackstone serve and what purpose does Weber serve to the customer, and what does my end-user customer expect from both of those brands to deliver? Because there's some nuances, there's some differences there. I'll just say this. It's been five years since we've spoken. You're playing a different character now, right? You're the CEO of a much larger company. You're obviously thinking very hard about how to manage Weber, integrate it correctly. You just have a much bigger problem to solve. The last time we spoke, you were on an upswing of rapid growth, particularly in the pandemic, right? Blackstone was a viral sensation on TikTok in the pandemic. You were just trying to move as many units as you could. And you had a lot of ideas about how there would be recurring revenue for Blackstone as people bought more and more accessories for the griddle. And you said that you can cook on this three meals a day, and we see people making pancakes, and then they're making dinner, and we're going to sell the pancake kits, and then we're going to sell the dome to melt the cheese on the cheeseburgers. And that was such a huge part of your focus then, right? You weren't just going to sell one griddle. You were going to sell an entire lifestyle. Now you've got this other big company, which has its own lifestyle associated, its own kind of brand image, its own moments in Americana. And you've got this much bigger problem to solve. Is the thesis still the same, that you're going to buy a Blackstone and then I'm going to buy one set of accessories and another set of accessories, and then Alexis Ohanian is going to make dinosaur pancakes with his kids on Instagram, and that's going to sell even more? How does that work as your role has gotten so much bigger? Thesis is still a lot the same. Accessories are a very important part of our business, and especially on a griddle, because there's so many things you can do on a griddle that you need those accessories. They're a pretty important part of it. And then the other interesting thing is that with the retail marketplace the way it is right now, the way it is today, tariffs have been heavily impacted us last year, and we're still feeling the results of that from Liberation Day. And then on top of it, we had to move manufacturing facilities to Southeast Asia. That was not flawless, I should say. We had plenty of headaches there. And then just this summer with gas prices going up the way that they have, that really affects our customers. And so they may not be able to afford a new griddle right now for Father's Day, but they certainly can go buy two or three accessories that dad's always wanted. So the accessory business is a huge part of our business, and translating that over and sharing that concept with the Weber teams and helping them understand, you know, McDonald's wouldn't make it if they couldn't sell french fries. So you got to sell the fries with the hamburger. So accessories are a really critical part of our total overall business for both brands. The interesting thing about the Griddle market, when you said that to me, you know, I was a new Griddle owner five years ago, and I was like, yeah, I want to buy 10 spatulas and four different hamburger smashers, and let's do it. And now I have all that stuff. Do you have to invent new things for me to try to do on my griddle? How does that work? That's interesting. We don't try to invent new things just so you'll buy something else from us. Everything we build in accessories, especially, and we learned this the hard way, because at first we're like, oh, let's do this, let's do that. And we would put those products in the market. They wouldn't sell. So when we put a product in the market that's a new accessory, it is coming from a lot of consumer feedback. We get great ideas from YouTube and TikTok, and we watch what our customers are doing and how they're modifying things and how they're making it easier and simpler. It's all consumer-driven on the accessories. What's an example of that? Well, the spatulas themselves, right? And so sometimes they're thick and not flexible. Those are great for hamburgers, but sometimes they're softer and more flexible. Those are great for pancakes, flipping, and especially if you're doing eggs, scrambled or fried eggs. You just mentioned a dome, a melting dome. People were using cake pans when we first saw that on YouTube. And we're like, we, they were drilling a hole in it and putting a handle that they got from someplace. And so they could lift it on and off the griddle. And then over time, as products develop, especially on our accessories line, we learn from one year to the next, working with our retail customers. You had 50 accessories. Here's the top 10 sellers. Here's the bottom 10 sellers. Let's go through item by item. Talk about what worked and what didn't work and what do we need to learn from our customers to modify, get rid of, improve on, and change for next season. So that's kind of the process we go through. All those accessories are made overseas. You've mentioned overseas manufacturing and tariffs and liberation day now several times. It's interesting. You have competitors that are public, like Traeger is a public company. They've had to just loudly say that tariff policy and trade policy has hurt their business. It sounds like that's the same for you. Is that something you're actively lobbying against? Is something you're just dealing with? Not lobbying, dealing with, and it affected the whole industry because everybody builds overseas, except interestingly enough, Weber because we have a factory just west of Chicago in a suburb called Huntley and we still build most of our kettles for the U.S. market in Huntley, Illinois. And we've maintained that and it's really challenging. It's very difficult to maintain a retail price point that my customers want to pay for a kettle. And we've upgraded the quality of that thing. It has a 10-year warranty on it. That's amazing. A kettle gets hot with coals and everything in that that you put in there, it gets beat up and abused, but we build it at a quality level that we can maintain a 10-year warranty on it. We also build kettles for the European market in our factory in Poland. And we wanted to expand manufacturing. And then with tariffs and everything else and a tariff gets announced and the cost of steel goes up the next day, coincidentally, right, big surprise, but demand goes up for it. So the steel markets are reacting to the demand. So it just continues to kind of chase itself on profitability and where you can and can't build a product. But we work every day still trying to build in the U.S. and continue to figure... I'd love to build more in the U.S. if I could, but this is not a particular product, but if something retails for $600 or $300, the customer votes with their credit card and they vote for $300 because the quality is the same. The theory of the tariffs is they'll bring up the prices of the overseas products to the same as the prices that you would have to charge if you made them in the United States. It doesn't sound like that's actually pushing you to manufacture more in the United States. I am trying to push more for manufacturing in the United States just to have more control of my supply chain. That would be my biggest motive there. But I have to be profitable. Tariffs have certainly started to even the playing field and make it more attractive to build in the U.S., and we're actively reviewing opportunities, you know, like I say, to continue to build more product here in the U.S. I don't think you have too much of a chip dependency or a RAM dependency. Weber owns iGrill, which is their connected platform. I don't think Blackstone has a huge connected platform. But Weber, you know, that was part of their strategy, was to get smarter, to make it easier to cook. Is that affected you, or do you stare down the barrel of NVIDIA buying all the chips in the world and say, this is really hurting our iGrill portfolio? It has an impact on us because we haven't expanded into that category deep enough to where it would impact us. But we did buy another technology called June Ovens, Weber did, and it has some phenomenal technology for cooking. It's just really super expensive, and so we're still trying to figure that puzzle out. But as a result of that technology, we've greatly expanded our connected devices and our thermometers, and then you're going to start seeing some electronics on some of our high-end summit grills that are just unbelievable. And really, I think the biggest application for technology and outdoor cooking is with pellet grills because on a griddle, it takes you two minutes to cook a hamburger, right? I don't even have time to hook up and my meat's done. But if you're smoking something, you're going to take four, eight, 14 hours to cook something. The connected device is really beneficial and helpful. We have to pause here for another quick break. We'll be right back. Support for this show comes from Klaviyo. 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When I got a new car, I thought my insurance premium would increase and empty my bank account. Like if a twin won the lottery. I've invested most of my winnings in chicken tenders because they're bomb. But bro, I bought a house and it's sick, bro. I'm thinking the floor's going to be all trampoline, bro. With a helipad on the roof. The contractor said it would structure the unsound, but they're just being babies. But switching to GEICO saved me hundreds, so my bank account is safe. It feels good to save some hard-earned cash. It feels good to GEICO. So we did have a CEO of Traeger on the show. He had been a tech executive. He owned a headphone company. He went and bought Traeger. That's actually a great conversation and I encourage people to listen to it. He also had to do a culture change. That was a family business and he pushed really hard to change the culture. Traeger's obviously very successful. But he understood that modality. This is going to take a long time and I can put a lot of technology around it to make that consistent and easy for people. Griddles are what you're describing. You can make a hamburger in two minutes. It's great. It's done. It's very fast. You can use it over and over again throughout the day. Gas grills are kind of in the middle. You can pretty easily screw up cooking on a gas grill. You can very easily screw up cooking on a charcoal grill. That's just like a thing people do all the time. Even just lighting the thing is challenging. Do you want to bring technology to bear on those experiences? Yeah, and we are. And I think one of the greatest technologies to help you with gas grill cooking is having a really good thermometer, instant-read thermometer. And we have those now that connect to the app that we have on Weber. It's a phenomenal app. You can use it to cook on pellet grills, which we also make under that brand. But we're going to have connected devices that will connect into the app and help you with the meat temperature. It's funny you mention that because I haven't cooked on a gas grill for 25, 30 years, right? I was going to ask you about this. You were all... That's funny. Those are some words I had to eat. I said many times, we will never sell a gas grill. And now I'm the leading seller of gas grills. So, but it was funny. So in the Chicago area, there are four restaurants with the Weber banner on them. And inside those restaurants, they actually have a section where they have all the gas grills set up and you can take a cooking class there. And so we went there and ate dinner and then we went back into the area and we got trained and I was told how to cook a steak on a gas grill and I loved it. It was amazing. It was really delicious. But I didn't know how to use it. So gaining a little bit of knowledge, we're going to be putting more content out on how to use a charcoal grill, how to start it, how to deal with the coals, how to move them around, how to create a hot zone and a indirect and direct zone, all those different kind of things that people need to learn and may or may not know. So we're going to have all of that set up. And you know how Blackstone, we've been huge on social media. It's still a big part of our philosophy. We're driving more of that same type of philosophy on the Weber brand as well to help our customers because when you fire up a really good ribeye on a Genesis or a spirit or a summit gas grill and you know how to cook it right, it's a pretty darn good steak, I have to admit. There's a lot of people on the Blackstone subreddit who are going to say that actually it's much better on a griddle. Well, I know, but I love it and it's hard not to be biased. Actually, do you find right now with the energy crisis and the price of fuel that more customers are buying charcoal grills? Well, they're buying charcoal grills because of the retail price point. They're not trading from a 36-inch griddle to a 28-inch griddle because of money. They're going all the way down to a charcoal grill. So yeah, we're seeing some big trade down right now. But you don't think that there's just the ongoing cost of propane is driving that change? No. Well, it's part of it. Fuel is definitely part of it. I mean, I had some reports that I was studying the other day and the bottom... If you're listening to this, Roger is literally looking at the reports on his desk right now. The bottom almost, let's see, 50% of our consumers are spending 15% to 20% on power. That includes electricity at home, gasoline, propane. And those customers are squeezed. You know, if they're spending 50% of their income on housing and 20%, 25% on power, they have no money left. It's a really difficult economy for them right now. So yeah, they're trading down to charcoal grills because of price point. And do you think that that represents a growth opportunity? Is that just an opportunity to provide outdoor cooking equipment to everyday Americans? How do you view that statistic? Before I learned this, I mean, we saw that. We saw that as a trend developing this year. You mentioned our kettle earlier and you mentioned that it's part of our logo. It is. It's actually a trademarked logo with the shape of our kettle in there. It's iconic to the Weber brand. I want to see what we can do to get sharper price points on the kettle because they've crept up over time. They can retail for $200. And, you know, traditionally that was a $100 retail item and now it's all the way up to $150, $200. So what can we do innovatively to help the customer have a better experience at a better price point is really kind of what I'm focused on. Can you do that with American manufacturing? It feels like if you want to push the price points down, you're headed overseas and the tariffs are going to keep you from hitting those price points. Yeah, I think we can. I think there's some innovation that we can put into some of these kettles. As simple as they are, they're a sheet of steel that's molded to a half dome on each side and put some legs and, you know, it's a pretty simple product. But there's innovation left in there that we can come up with. And I think we can help the retail price points. You've mentioned the longevity of the kettle several times, the 10-year warranty. The CEO of Big Green Egg was on the show a couple of years ago and he said specifically with the kettle, they cost $200 or $300. You can buy them at the grocery store. Within two or three years, you're buying another one because they fall apart. The last time you were on the show, you were like, it's outdoor cooking equipment, two, three, five years, it's time to buy a new one. You're talking about very price sensitive customers now. Even maybe at the high end, people are very sensitive to how the prices are going. People do want things to last longer. How do you think about that? I mean, this stuff is outside. It is going to wear at a different rate. Can you make these products to last for more than three years? Can you actually guarantee that the 10 years across the product line or is it the kettle? No, the Weber gas grills, some of them have a 15-year warranty. The biggest difference there is rust. And Weber grills traditionally have been made, we call it the burn box, the part that holds the burners. That's cast aluminum. That doesn't rust and that lasts forever. And our hoods on Weber grills are also cast aluminum on the sides with an enamel coated paint on the top, which doesn't chip as easy and it lasts a lot longer. So the Weber gas grill is more expensive than a lot of the cheap imports, but the quality difference. You go pick up one of my gas grills compared to one for $300 and you can immediately feel the difference as a consumer. Do you think you're hedged against trends? Do you ever worry that smash burgers are just going to go out of fashion and maybe big gas grill burgers are going to come back around and you'll have Weber instead? I don't really worry about it because people are always going to eat and we cook great devices to cook your food on. And we will innovate to lifestyle changes, demographical changes, economic changes. That's what I have to do. I can't control those things. I just have to merchandise around those things and react to them. I don't like to react. We like to be a little bit more proactive than that. So we try to spot trends to where we have time to react to that and make sure that we're spot on with what the customer wants to pay and buy. I'm asking that because, again, five years ago when we talked, the Blackstone griddle was a TikTok sensation, particularly smash burgers were a TikTok sensation and maybe the entire country learned how to make a smash burger in that summer. And you learned a lot in that process. And I remember talking to you back then and you had been spending almost all of your money in television advertising. You weren't even doing it to drive sales, if I remember correctly. You were just trying to get people to the website and then take them from there. There wasn't like an 800 number. You were literally just trying to create brand awareness on television. You're talking a lot now about informational content for Weber kettles and teaching other people how to use charcoal and how to use gas grills. Is your marketing effort focused more on social media now, or are you still so heavy on TV? The spend that we have has definitely changed since we first met, where we were 100% spend on traditional television advertising. Off the top of my head, it's probably closer of 50-50 spend now on social media advertising and promotion versus just traditional TV. But I'm still on TV. And we're now taking the Weber brand and putting them back on traditional TV advertising, driving the brand awareness. I still don't have an 800 number on the Blackstone brand. You know, just go to Blackstone.com, and most people go to their favorite e-tailer and purchase the brand there. Here's something that you'll find really interesting on Blackstone. We have a really high propensity of people who actually make the full purchase online, not necessarily my website, because my corporate website is still a small percentage of my overall volume and business. But the people who now trust and know the brand buy it online, and most of them have it picked up at the retailer of their choice, and a lot of them are having it delivered now as well. They're not going into the store anymore. They know the product. They know the brand. They know what they want. They go online. They do the research, and they make a purchase. And it gets shipped to their house, or they go to the store at 10 o'clock at night and pick it up. So, but it's really interesting if I truly analyze brick and mortar versus DTC, if I count all of my retailers DTC, it's definitely, that has shifted now to more people buying online than five years ago in a big way. I think that's really interesting, because, you know, the last time we spoke, it was really the beginning of brand marketing through creators and these integrations. You had on-staff influencers back then who were doing tours at Walmart. I don't think you were seeding product at scale, but you were beginning to dabble in it. You had a Roku app that you had made with, like, cooking content in it. Those were early. You were early to a lot of these trends. Like, these are big trends now at massive scale. You see ad agencies spending hundreds of millions of dollars in the creator economy in this way. Mark Barocas, the CEO of Shark Ninja, was like, we have 10,000 creators that we work with on brand deals, and we evaluate the sentiment analysis of their comments. Have you gotten all the way that far in creator marketing? Do you still have on-staff influencers? How are you thinking about this? Yeah, I will never get that far, because I don't believe in it. Okay. I think when you buy and pay for influencers, the consumer picks it out in seconds. The consumer is so savvy and so smart. So our content creation, we still have influencers. We've expanded it. We have what we call the Griddle Crew. And these are creators and content creators that we've seen online. We've followed them for a long time. They're authentic. If somebody calls me up and says, hey, I have 5 million followers. Pay me $3 million a year, and I'll pitch your brand. We respectfully decline and hang up as fast as we can, quite frankly. We don't do it that way. And I don't see a lot of people doing it that way. And I tell people all the time, that's the best way to do it, but no one believes me. Nobody. They think they have to go buy their content creators. And typically what happens is what you mentioned earlier in the call where, coincidentally, some of the Blackstone influencers got, quote-unquote, swiped by Weber. That happens all the time to us because we have these people who start cooking on a Blackstone. They start getting a great following because people want to follow the brand. They think it's them. And my competitors think it's them. And then they go buy them and have them come and hawk their products. And to me, it's fake. It's not authentic. And I don't like it. So I'll never do that. Have you talked to some of those influencers? Some of them, like, truly had hurt feelings that you hadn't competed for their attention or their brand integrations. Because that's their money. You know, the platforms don't pay the influencers any money, really. It's all brand deals. It's all sponsorships. So it has created a different dynamic on that side of the house, for sure. We have conversations with a lot of them. And some of them, you know, some of them came to us and they negotiated. And they, like, I won't pay that money. And they can be hurt all they want, quite frankly. But I do that for the brand and for the product itself, not to hurt anybody's feelings or be offensive or anything to influencers because I wish them all the best. And some of them do really well and do a great job. I think it's great. It's a great business model for an independent person. I just have to protect my brand and the integrity and the authenticity of my brand. That's what I focus on. How do you think about finding that next new customer? And maybe it's different. You know, Blackstone has become a household name. Weber is certainly a household name. It's the first thing people think of that the logo is iconic. But this is the challenge for everyone now is finding that next new customer who, when we're all just sort of awash in feeds full of slop, everything is brand marketing through influencers. Maybe we're not even watching TV as we used to as much anymore. How do you find that next new person? Are you just paying? Do you see a world where you just have to pay meta for meta ads? Do you see a world where the content travels organically? This feels like the biggest problem for everyone. And then your sales cycle is long and the products are expensive and heavy, as you keep pointing out. Where does the next new customer come from? You know, it's crazy for us. The next new customer still comes at a very high percentage by word of mouth. And all this money we spend on marketing and advertising and influencing and everything else, when we do surveys annually, which I've done now for about seven years, still the number one way people hear about our brand on the Blackstone side. I haven't got caught up yet on Weber, but on the Blackstone side, it's still by word of mouth. So somebody cooks on the weekend. They invite the neighborhood over. He's flipping pancakes in the morning, or they're doing smash burgers or whatever they're doing. People now, the difference is they've heard of Blackstone. They've definitely seen one, but now they're experiencing it. And it's still a big influence on them making that purchase. So we'll continue to try to drive that in different ways and creative ways. And it changes weekly, monthly, daily, almost that strategy. So the marketing team spends hours analyzing results and what worked and what didn't work and how can we improve and where should we spend money, where should we shouldn't spend money. That is just an ongoing process on a daily basis. Wait, you're saying the biggest share is still word of mouth? Yeah, isn't that crazy? It is crazy. I mean, I would say, you know, people have seen me use mine. I've watched my friends use theirs. And the number one thing they talk about is, boy, that seems hard to maintain on the griddle side anyway, right? You got to care for it. You got to scrape it. If you leave it over the winter, you got to clean the rust off of it. That feels like a technology problem that you have not yet overcome, right? Like the thing will just get rusty. And maybe, like, I love going on the Reddit and everyone's just like, cook another pack of bacon and it'll all be fine. Like, there's some aspect of, like, this thing is harder to use than a regular gas griddle that you can just let deteriorate until you buy a new one. Do you think about that? Is that part of your marketing? It's not just part of our marketing, it's part of our product development. Interestingly enough, when Weber got into the griddle business, as a competitor, I was at least impressed by the fact they tried to improve on something that was a consumer complaint, rust. And so they came out with a slate, which is just basically a preseason griddle at the factory. And they came out with a new process on how to do that. It drives the cost higher. It's more expensive to do. But at least they went after a concern from the consumer. They just didn't knock me off and say, here's ours, it's Weber. They came out with a feature on it. So that makes the industry better. That's great. And as a result, you know, we focus on that a lot because of our customer. While it may be, it definitely is a concern and customers identify that, but on total number of units we sell and the complaints we get about rusting, it's a really, really small percentage. And we have so many cleaning kits and restoration kits and hundreds and thousands of YouTube and TikTok videos on how to deal with it and how to fix it. And in 30 minutes, you can clean up your griddle. It's really not that hard. Now, I'm just curious about that because that is the competitive dynamic, right, of having the Weber and the ecosystem at the higher price point. That might be the competitive dynamic that has been removed, right, because you now operate Weber. Do you have other griddle competitors that you wake up and think about every day? There's always a griddle competitor. They pop up on Amazon overnight. But yeah, there's plenty of competition. And that's the other piece of this that I want to talk about. We've talked a lot about manufacturing and you've had to deal with tariffs. You've obviously moved your manufacturing around the world. That dynamic still exists, right? There's any hot product in the world. You've got Chinese manufacturing partners. You can't totally control them. That ecosystem knocks off products at completely high rates, especially if there's any innovation that differentiates a product. That stuff is still flooding into our markets, tariffs or not. It's still showing up on the internet one click away. Dupe culture is as high as it's ever been. Is that a worry for you the way that it's a worry for, I don't know, the headphone manufacturers that I talk to or any of the fashion retailers we've talked to? It's definitely a worry. My big advantage is we have two unbelievably strong brands. So you can knock me off, but it's not a Blackstone or it's not a Weber. So that's a big advantage that we have. In my opinion, the key to that, I can't just rest on my laurels and say, well, I have the coolest brand. Who cares? What I have to continue to do is innovate my product and stay one, two, three steps ahead of my competition because they're knocking off, in my opinion, two to three-year-old technology. It's how long it takes them because they can't knock me off overnight. This is a long lead time production product. And by the time you want to knock me off and you find a source to have it built and you pay for tooling, which is not cheap, it's a big capital expense. And then you start buying inventory in minimum quantities from, they're not going to build you 10. You know, you got to buy hundreds or thousands of units to get going. And then your cost isn't going to be as good as mine. You don't have the economies of scale that I do. So we have a big competitive advantage over knockoffs, if you will. And I'm talking non-branded importers, but believe me, they're very innovative. They're very creative. Their speed to market sometimes astounds me. I have a bigger problem on my accessories with that than I do on the on the grills and griddles. Yeah, for sure. You go on Amazon and the accessory kits are everywhere. They're everywhere. Do you fight with Amazon about that? Do you ever complain? Off the record? Yeah, that's, it's definitely a concern. And I mean, that's the recurring revenue, right? This is the thing we've discussed now for a while. And it's our brand and they, and that those people, whoever they are, They don't care about intellectual property. They don't respect it. They're just trying to sell as many units, whatever that is, against me, my brands, against other companies. They don't care. They just knock stuff off and sell it for as long and as fast as they can and they get shut down and then they move on to the next product. Amazon's a unique case, right? They're also a big advertising platform. A lot of the answers is we'll just pay for the ads and we'll put your results at the top. That's the new way Amazon makes money. Is that a game you want to play? You've been resistant to playing some of these online retailer games, the influencer games. That's the game on the Amazon platform. It is definitely difficult on the Amazon platform. The other challenging thing with Amazon is just their algorithm in particular. Because if I get backordered or if they sell more than they thought and then they don't have inventory, then the algorithm thinks no one wants to buy it because they're out of stock. So that's probably the biggest challenge with Amazon. And it really is difficult to get that overridden by a human. That's the algorithm and that's what it says. And that's what, it's kind of what they stick to. As you can tell, I could obviously talk to you about this for hours upon hours. You're gonna have to come back and faster than five years. I wanna end with kind of just a big picture question. And I kind of alluded to it earlier. The last time you're on the show, five years ago, you had been at it for a long time, right? You started the company in 2008 and you were experiencing this rapid kind of big growth and you were the disruptor CEO. You know, you, and you were operating every piece of this business. And I could tell you were just in the weeds of everything Blackstone was doing because you were in that growth phase and every single thing mattered to you in a very specific kind of way. You're in a much different role now, right? You're operating two brands, you're managing. Big cultural integration. How are you thinking about yourself and the character you're playing now? Because this is a change most people will never experience. It's a really interesting question, and a lot of times, from what I've seen, not very many entrepreneurs who start a business and are entrepreneurial-minded like I am like to operate in that type of a corporate environment, if you will. I don't know if I'm different, unique. I don't know. I'm not really trying to compare myself anywhere, but I just love what I'm doing. You know, how many people get an opportunity to ride the wave of a disruptive technology like Blackstone was into an old category that had been around forever? And then, on top of it, you get to manage and take over the best, biggest brand in that industry. So, the way I look at it, like, man, this is a once-in-a-lifetime deal, so I'm loving it. This is great fun, and I'm sticking around for a while to keep doing this. How much time do you spend with the R&D people inventing new griddles? Because that was the thing. You drew the first one, I think, on like a legal pad, right? How much time do you spend in the product leads? Well, I will spend more as soon as disintegration gets finished. That's a good answer. I mean, this is the challenge, right? You get away from the product as you manage the corporation more. Yep, so I force myself to stay in there, and that's my personal love, you know. My finance guys are smart. I don't need to spend time with them. Operations, they'll clean up everything and get it tidy and get it rocking and rolling. I don't need to spend as much time there. I like the product. I love delighting my end-user customers, coming out with innovative, cool ideas, and expanding beyond outdoor cooking. That's, I have way too many ideas in my brain that, yeah, that makes my board a little nervous at times. They want me to stay focused. But, yeah, there's a lot, a lot to do. Yeah, we haven't even talked about the pizza ovens, and now you're saying you're gonna get beyond that. You're gonna have to come back soon, Roger. All right, yeah, I enjoy, I enjoy your show, so I'd be happy to come back. That's been five years. Well, thank you so much for being on Decoder. Happy 4th of July. This is our 4th of July episode. I hope you get some time to go cook outside. That we will do, for sure. Thank you so much. I'd like to thank Roger Dolly for taking the time to join Decoder, and thank you for listening. I hope you enjoyed it. If you'd like to let us know what you thought about this episode or really anything else at all, drop us a line. You can email us at decoder@theverge.com. We really do read all the emails. Or hit me up directly on Threads or Blue Sky. We're also on YouTube. You can watch full episodes at DecoderPod. We also have a TikTok and an Instagram. They're at DecoderPod as well. They're a lot of fun. If you like Decoder, please share it with your friends and subscribe wherever you get your podcasts. Decoder is a production of The Verge and part of the Vox Media podcast network. The show is produced by Kate Cox and Nick Statt. This episode was edited by Aileen Felix. Our editorial director is Kevin McShane. The Decoder music is by Breakmaster Cylinder. We'll see you next time. When I got a new car, I thought my insurance premium would increase and empty my bank account. 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